Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my items in-store at Pets at Home Durham?

Accepted Answer

Yes, Pets at Home Durham offers a Click & Collect service, allowing you to order online and pick up your purchases at the store, often within an hour of ordering.

Question 8

Are customers allowed to bring their pets into Pets at Home Durham?

Accepted Answer

Yes, well-behaved dogs on leads are welcome inside Pets at Home Durham so you can shop with your pet by your side.

Question 9

What types of pet products are available at Pets at Home Durham?

Accepted Answer

The store offers a wide range of pet products including food, treats, toys, accessories for dogs, cats, small animals, fish, reptiles, and more.

Question 10

Does Pets at Home Durham provide any special services or consultations?

Accepted Answer

Yes, services include Click & Collect, free help and advice, free harness fitting, weight checks, nutrition consultations, adoption centre, licensed medicines, pets in-store, carry to car service, and self dog wash.

Question 11

What are the opening hours of Pets at Home Durham?

Accepted Answer

Pets at Home Durham is open from 9:00 to 20:00 Monday to Friday, 9:00 to 19:00 on Saturdays, and 10:00 to 16:00 on Sundays.

Question 12

Is Pets at Home Durham accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores, including the Durham location, are fully accessible with wheelchair access, accessible parking, and lift facilities where available.

Question 13

Is there parking available at Pets at Home Durham?

Accepted Answer

Yes, many Pets at Home locations offer parking facilities for customers, including the Durham store.

Question 14

What nearby places can I visit before or after shopping at Pets at Home Durham?

Accepted Answer

You can visit nearby places like The Groom Room Durham for pet grooming services, Puregym for fitness, and Majestic Wine Durham for a wine selection and tasting.

Question 15

Are there convenient nearby amenities to help plan my visit to Pets at Home Durham?

Accepted Answer

Yes, nearby you will find parking and shopping options such as Poundland at Durham Arnison centre and Asda Living Durham, plus eateries like KFC and Costa Express to enjoy before or after your visit.

Question 16

Can I access travel and photo services near Pets at Home Durham?

Accepted Answer

Yes, nearby services include Max Spielmann photo printing kiosks and ID photo booths, as well as VWFS Rent-A-Car for car hire needs.

Pets at Home Durham

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